ZOOM PHONE SYSTEM

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ZOOM PHONE

Bring your phone system, video meetings and online chats into one unified app with Zoom Phone – a recognised magic quadrant leader!

With a sleek persistent awareness panel, employees handling high call volumes can easily and efficiently manage calls with their teams and provide a superior customer experience.

Seamlessly transferring calls to colleagues, with the ability to see their online presence at the click of a button.

With real-time and historical call-queue analytics, your IT teams will be empowered with powerful insights to optimize customer and employee interactions.

Zoom Phone brings your teams:

  • Intelligent call routing & auto attendants
  • Out-of-the-box integrations (Office 365, G-Suite, Slack etc.)
  • Voicemail & call recording
  • Secure HD voice
  • Desk phone support
  • Option to host your own PBX
  • Regional presence and calling
  • Unified messaging & chat
  • Comprehensive call history with contact details, notes and tags
  • Video calls from desk phones or mobile apps for visually engaging customer service

By implementing a VoIP solution like Zoom Phone within your business, you will create a professional and smooth experience for all of your callers, paired with our remote & on-site support, we will be your team’s ‘safe pair of hands’ and ensure you are always optimising your new telephone system.

What Browser-Based Collaboration With Zoom Phone Looks Like...

Call Conferencing

3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call.

Call Delegation

Assign administrative assistants the privilege to make and receive calls on behalf of executives.

Elevate to Meeting

Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join.

IT Support

Listen (Monitor)

Allows a user to silently monitor a call, such as an assistant taking notes for an executive or a colleague completing phone training.

Shared Line

A delegate can place a call on hold for a manager/colleague to visually recognize and retrieve.

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Bring Your Own Carrier

Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud.

What is Zoom Phone?

Zoom Phone is a business phone system designed to elevate your organisation’s communication.

It empowers users to make and receive calls, providing a single platform for voice, video, and chats. Whether you’re in the office, working remotely, or on the go, Zoom Phone ensures connectivity and collaboration. Its cloud-based infrastructure assures reliability and scalability, making it a perfect fit for businesses of all sizes.

The business phone service is integrated with features such as auto attendants, voicemail, call recording and intelligent call routing, all designed to optimise your business communications. With Zoom Phone, you will experience the power of a unified communication solution that truly caters to your business needs.

Zoom Phone is not just a telephony solution; it’s a significant driver for business communication and collaboration. The UCaaS (Unified Communications as a Service) model integrates various communication tools into one platform, promoting seamless interaction among teams. By consolidating voice, video, and chat, Zoom Phone eliminates the need to switch between multiple applications, thereby boosting productivity and efficiency.

Moreover, the robust features – such as intelligent call routing, auto attendants, and call recording – streamline work processes, ensuring that no call or message goes unanswered. The ability to host your own PBX offers flexibility and control over your phone system. Through comprehensive call history with contact details, notes, and tags, Zoom Phone promotes transparency in business communication, enabling managers to track and improve team performance.

The regional presence and calling feature equip businesses to expand and manage their operations globally. Whether your team is in the office, remote, or on the go, Zoom Phone guarantees connectivity, fostering collaboration among employees and enhancing customer interactions. In essence, with Zoom Phone, you are not merely adopting a VoIP solution, but embracing a more sophisticated, flexible and interactive method of business communication.

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The Benefits of Zoom Phone System

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One of the foremost benefits of the Zoom cloud phone system is its exceptional call quality. Leveraging robust cloud technology, it ensures clear, uninterruptible, and high-definition voice communication, even in areas with low bandwidth or unstable internet connections. This feature reflects Zoom Phone’s commitment to providing a seamless communication platform for businesses.

Another significant advantage is the rich set of phone features integrated within Zoom Phone. These include intelligent call routing, call queues, SMS messaging, auto attendants, and comprehensive call history, among others. These features not only streamline communication but also enhance productivity by providing a single, unified platform for all communication needs.

Moreover, Zoom Phone’s cloud-based infrastructure offers scalability, making it the perfect solution for businesses of all sizes. As your business grows, so does your phone system, without the need for additional hardware or complex installations. This provides businesses with the flexibility to scale up or down as per their requirements, making Zoom Phone a versatile and cost-effective solution.

Lastly, Zoom Phone’s secure HD voice feature ensures that all your business communications are protected with state-of-the-art encryption, ensuring privacy and security for all your business interactions.

In conclusion, the Zoom phone system, with its superior call quality, comprehensive phone features, scalability, and security, offers businesses a powerful and effective unified communication solution.

How Does the Zoom Phone Service Work?

Zoom Phone operates using Voice over Internet Protocol (VoIP) technology, a method that allows users to make and receive phone calls over the Internet instead of traditional PSTN lines. It’s a cloud PBX system, meaning it hosts all the functionalities of a traditional PBX system in the cloud, enabling quick and easy access from any connected device.

When a call is placed, the voice data is converted into digital packets and transmitted over the internet to the recipient, where it’s converted back into voice data. This process happens so fast that it’s virtually indistinguishable from traditional phone calls.

The service is accessible from a variety of devices, including dedicated desktop applications, mobile apps, and compatible desk phones. This means users can transition seamlessly between different devices, ensuring a constant line of communication whether they’re in the office, working remotely, or on the move.

Furthermore, Zoom Phone integrates directly with other Zoom services, such as Zoom Meetings and Zoom Chat. This provides a unified communication experience within a single application, thus simplifying and enhancing collaboration within teams.

In terms of setup and management, the Zoom VoIP phone service is designed to be user-friendly. It offers an intuitive, easy-to-use administrator portal for managing users, monitoring service quality, and analyzing call data. This transparency and control make it an attractive choice for businesses looking to upgrade their communication infrastructure.

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Key Features of Zoom Business Phone Solutions

Zoom Phone solution boasts a multitude of features that are designed to streamline business communication:

  1. Variety of Business Applications: Zoom Phone is not just a phone system. It integrates with a variety of business applications, such as CRM systems, to enable efficient workflows and elevate productivity.
  2. Conference Phones: Zoom Phone supports conference phones for team meetings, providing a high-quality audio experience that ensures everyone is heard clearly.
  3. Zoom Phone Supports Inbound and Outbound Calls: Users have the flexibility to make and receive calls from anywhere, fostering mobility and connectivity.
  4. Call Recording: This option allows users to record calls for compliance, customer service, or reference purposes.
  5. Intelligent Call Routing and Auto Attendants: Efficiently directs incoming calls to the appropriate department or individual, reducing wait times and improving customer experience.
  6. Secure HD Voice: Ensures clear, high-quality voice communication while providing top-notch security and encryption.
  7. Unified Messaging & Chat: All communication needs are met in one place with the feature of unified messaging and chat.
  8. Comprehensive Call History: Detailed call logs provide insights into communication patterns and can help in decision-making processes.
  9. Video Conferencing: Zoom Phone allows users to make or receive audio/video calls, enabling face-to-face interactions with clients, colleagues, and partners.
  10. Zoom Phone Hardware: Zoom Phone also offers a wide range of hardware devices, such as desk phones, conference phones, wireless headsets and more to further improve the user experience.
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Remember, these are just a few of the many features that Zoom’s phone solution offers, making it a comprehensive communication tool that will enhance your employee and customer engagement experiences.

Reaching out to a VoIP provider is a crucial step in transitioning your business to a more modern, flexible, and cost-effective communication system. The provider can evaluate your current infrastructure, understand your unique business needs, and recommend the most suitable VoIP package for you.

They can guide you through the setup process, ensuring a smooth transition with minimal disruption to your operations.

A good VoIP provider will offer ongoing technical support, ensuring that any potential issues are promptly addressed and your communication system always operates at peak performance. Remember, your choice of VoIP provider can significantly affect the reliability, quality, and security of your communication, so make sure to choose a provider who is experienced, reputable and customer-focused.

Why Choose Zoom Phone with D&A Media

Choosing Zoom Phone with D&A Media offers businesses a communication solution backed by over 30 years of telecom experience. Our seasoned expertise ensures superior service and robust support, as we understand the nuances and complexities of telecommunications like no other provider.

We leverage our experience to guide customers through the transition process smoothly, from initial setup to ongoing support and maintenance. We’re committed to providing a seamless VoIP experience that meets your business’s unique needs, serving as a trusted partner in your communication journey.

In addition, our extensive experience in telecoms has equipped us to identify potential issues and address them proactively, minimising disruptions to your operations. We believe in not just providing a service, but building relationships anchored on trust, transparency, and customer satisfaction.

In essence, choosing Zoom Phone with D&A Media means opting for a tried and tested VoIP provider with a rich heritage in telecoms, promising a seamless phone service experience and quality customer support. With us, you are not just adopting a new phone system, you are partnering with an experienced provider who is committed to helping your business communicate effectively and efficiently.

F.A.Q.s

Are there any special features for businesses or enterprises?​

Yes, there are several features specifically designed for businesses and enterprises. Zoom Phone provides an enterprise cloud-based business phone system that’s designed to handle the communication needs of large organisations.

It offers multi-level auto attendants, which can be customised to efficiently route incoming calls to the right department or person in the organisation. Additionally, Zoom Phone allows businesses to manage users across multiple locations from a centralised admin panel, enabling streamlined operations.

It also integrates with popular business tools like Salesforce and Microsoft Office 365 to drive productivity and efficiency.

Moreover, for extra security and compliance, businesses have the option to record calls and store them in the cloud. These advanced features make Zoom Phone an ideal cloud-based business phone system for enterprises.

Is there an additional cost to use Zoom Phone?

Yes, using Zoom Phone comes with additional cost. The price will depend on your specific needs and the chosen plan. There are different pricing models available to cater to various business sizes and requirements, from small businesses to large enterprises.

 

It’s worth noting that the additional cost typically includes access to all the features of Zoom Phone, ongoing support, and regular updates. However, for the most accurate pricing information, we recommend you contact sales to get started. Our team would be delighted to discuss your specific needs and get a tailored quote over to you.

How secure is a call made through Zoom Phone?

Zoom Phone ensures high-level security for all calls made through its platform. Leveraging end-to-end encryption, it protects your communication from potential eavesdropping or data breaches.

The platform complies with the latest industry-standard security protocols, including Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) for secure transmission of voice data.

 

Furthermore, Zoom’s robust security infrastructure includes features like role-based user security, password protection, waiting rooms, and more, all designed to provide a secure communication environment for your VoIP phone system. So, you can rest assured that your calls, whether audio or video, are secure when made through the Zoom App.

What is the maximum duration for a single call on Zoom Phone?

When making business VoIP calls on Zoom Phone, the maximum duration of a single call is 24 hours. This means that you can keep the call going for long meetings, conferences and brainstorming sessions without having to worry about disconnections.

This lengthy call time makes Zoom Phone an especially attractive option for businesses with international teams or customers, as it allows uninterrupted communication and collaboration across borders. This feature works seamlessly with Zoom’s other features, such as HD video conferencing and screen sharing, allowing for a comprehensive communication experience.

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