8x8 PHONE SYSTEM

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8x8

8x8

8×8 is transforming the future of business communications. By integrating voice, video, chat, contact centre, and enterprise-class API solutions into one global, secure, reliable cloud communications platform.

While enabling your teams to be more connected and productive no matter where they are working from.

From call activity reporting to AI-driven speech analytics and virtual agents, 8×8’s unique ability to bring together and analyse data from across all your communication touchpoints provides your IT teams with unique insights that will drive productivity improvements, cost savings and revenue growth.

Deployment of the 8×8 platform is simple and cost-effective, with a range of options available that can be tailored to your company’s specific requirements. Once provisioned you will have access to an intuitive web portal for administering users and configuring settings. This makes it easy to use the system without any specialised in-house IT knowledge or support.

What Browser-Based Collaboration With 8x8 Looks Like...

Call Forwarding & Transfers

Have the freedom to have your calls find you, help your callers reach the right person to help them.

Secure & Complaint

8×8 protects your business using the highest levels of data security, privacy and compliance – verified by 3rd party security and compliance certifications.

Integrated

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Multi-level Auto Attendant

Shorten time required for a caller to get their needs resolved or their questions answered with intelligent tool and advanced call-routing capabilities.

Analytics

Comprehensive performance and usage dashboards, plus reporting options for valuable insights.

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Ring Groups

Distribute incoming calls among employees with ring groups to serve your customers faster and more efficiently.

What is an 8x8 phone system?

An 8×8 phone system is a cloud-based unified communications and contact centre solution. It is designed to simplify the way businesses communicate, offering voice, video, chat messaging, and contact centre capabilities all under a single platform. 

This system allows businesses to seamlessly integrate their communication channels, making it an ideal choice for businesses in search of a comprehensive communication solution.

The 8×8 phone system offers advanced features such as call forwarding, auto-attendant, and voicemail, among others, designed to enhance the efficiency and productivity of any contact centre.

A significant advantage of the 8×8 phone system is its ability to integrate with a wide array of business applications, further enhancing its utility and scope. One of the key integrations includes Microsoft Teams, a widely adopted platform for business communications. This integration allows users to merge the robust, feature-rich telephony capabilities of 8×8 with the collaborative power of Microsoft Teams.

Through the 8×8 and Microsoft Teams integration, businesses can conduct video conferencing with superior video and audio quality. This takes the video call communication experience to new heights, enabling businesses to engage in highly productive meetings, even while working remotely. The integration ensures seamless business communications, making it an excellent option for businesses looking to streamline their operations and improve efficiency.

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Benefits of an 8x8 Cloud Phone System 

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The 8×8 phone system offers a multitude of benefits to businesses seeking a unified and efficient communications platform. One of the main advantages is its ability to centralise all communication channels – voice, video, chat messaging, call recording and contact centre capabilities – within a single platform. This simplifies the workflow and ensures seamless communication between team members, regardless of their location.

Advanced features like call forwarding, auto-attendant, and voicemail, significantly enhance the operational efficiency of businesses, ensuring that customer queries and communications are handled promptly and professionally. This, in turn, greatly improves the overall customer experience.

Integration with other business applications, such as Microsoft Teams, empowers businesses to leverage the best-in-class features of both platforms, resulting in improved collaboration and productivity. This integration also allows for superior video conferencing capabilities, enabling high-quality remote video meetings.

Another noteworthy benefit is the mobile app feature of the 8×8 phone system. This enables employees to use the system’s features on their smartphones, providing the flexibility to work from anywhere, anytime. This is particularly beneficial in today’s work environment where remote work and flexible schedules are increasingly common.

In conclusion, the 8×8 phone system offers a comprehensive and efficient solution for businesses seeking to enhance their communications, improve productivity, and deliver an exceptional customer experience.

How Does the 8x8 Phone System Work?

At its core, the 8×8 phone system operates through Voice over Internet Protocol (VoIP), a technology that allows voice calls to be made using an internet connection instead of a traditional phone line. When a user dials a number, the system converts the analogue voice signal into digital data, which is then transmitted over the internet to the recipient.

For businesses, the system is managed through a user-friendly interface, accessible from any device with internet connectivity. This interface allows users to manage and monitor all communication channels, from voice calls to video conferences.

One fundamental feature of the 8×8 phone system is its API, which allows easy integration with other business applications. For instance, a receptionist who handles multiple tasks can use the API to integrate the 8×8 system with their desk phone, enhancing their productivity.

Furthermore, the 8×8 system supports both softphones (software applications that function as a phone on a computer or smartphone) and IP desk phones, providing flexibility to users based on their needs. If needed, a user can also opt to have a traditional desk phone that works with the 8×8 system.

In essence, the 8×8 phone system provides a robust, efficient, and flexible communication solution for businesses of all sizes, leveraging internet connectivity and cloud technology to bring all communication channels under one roof.

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Installation & Setup of the 8x8 Business Phone System

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Setting up the 8×8 phone system is a straightforward process that typically involves a few key steps. First, you need to get the required hardware, which includes IP phones, routers, and a stable internet connection. After obtaining the necessary equipment, you register the devices on the 8×8 platform using the provided portal.

Once the devices are registered, you can configure the system according to your business requirements. This includes defining the call flow, setting up voicemail, and assigning extensions to different users or departments. The 8×8 phone system is designed with user-friendliness in mind, making it relatively easy to set up and manage.

But as easy as it sounds, working with a VoIP provider during this process is highly recommended. A VoIP provider brings in their expertise to properly port your existing numbers, recommend suitable hardware based on the size and needs of your business, and ensure a smooth transition. They also provide training to the staff, helping them to get up and running quickly with the new system. Furthermore, VoIP providers offer continuous support and maintenance, addressing any technical issues that may arise over time.

While the 8×8 phone system takes advantage of cutting-edge business technology to deliver a comprehensive communication solution, engaging with a skilled VoIP provider ensures that the setup process is smooth, efficient and tailored to meet your business’s unique needs.

System Requirements for 8x8 VoIP Phone System

The 8×8 VoIP Phone System operates efficiently with a set of basic system requirements. Primarily, you will need a stable high-speed internet connection, as VoIP relies heavily on it for clear and seamless communication. A broadband connection with minimum upload and download speeds of 1.5 Mbps per concurrent call is recommended.

In terms of hardware, IP phones compatible with the 8×8 system, such as those offered by Polycom, Cisco, or Yealink, are needed. However, if you prefer using a softphone, ensure that your computer or mobile device meets the necessary specifications. For optimal performance, a computer with at least a 1 GHz processor and a minimum of 1 GB RAM is advised.

For the software, if you’re using the 8×8 Virtual Office Desktop application, it is compatible with Windows 7 or newer, and Mac OS X 10.9 or later. For mobile applications, Android 5.0 and iOS 10.0 or later are supported.

Additionally, it is essential that your network router is VoIP-optimised to manage voice traffic effectively. Firewalls should be configured to allow VoIP traffic, and Quality of Service (QoS) settings should be adjusted to prioritize voice traffic, ensuring uninterrupted and high-quality cloud communications during business hours.

These requirements ensure that businesses can fully leverage the benefits of the 8×8 system, using it to its maximum potential for a seamless communication experience.

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Key Features of Implementing an 8x8 VoIP Solution in Your Business

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Implementing an 8×8 VoIP solution in your business brings a multitude of benefits, including:

  • Multi-level auto attendant
  • Out-of-the-box integrations (Office 365, G-Suite, Slack etc.)
  • Call management (ring groups, call monitoring, caller ID, call queues, etc.)
  • Role-based access controls
  • Comprehensive analytics
  • Salesforce integration
  • Mobile app for remote productivity
  • Advanced reporting features
  • Training and onboarding modules
  • Voicemail transcription, call recording and IVR self-service solutions
  • Robust customer service tools (live chat, callback requests, etc.)
  • A customisable user interface to suit different needs
  • Outbound dialer with predictive analytics capabilities

With these features at your disposal, you can ensure that the 8×8 system is configured to provide a rich and feature-packed communication experience for employees and customers alike. It is also possible to integrate third-party applications or build custom solutions on top of the 8×8 platform, allowing businesses to tailor their communication solution according to their needs.

By implementing a VoIP solution like 8×8 within your business, you will create a professional and smooth experience for all of your callers, paired with our remote & on-site support, we will be your team’s ‘safe pair of hands’ and ensure you are always optimising your new telephone system.

Why D&A Media is Ideal for Your 8x8 Phone System

D&A Media is the ideal partner for your 8×8 phone system for several reasons. First and foremost, we prioritise customer support. Our team of dedicated professionals is available round the clock to address any concerns or issues you might face with the system. We understand that uptime is essential for your business, and we strive to ensure that your communication channels are always open and functioning optimally.

Moreover, we take the time to understand your business needs and tailor the 8×8 phone system to meet those requirements precisely. We don’t believe in a one-size-fits-all solution and make sure that every implementation is as unique as your business.

Additionally, D&A Media offers comprehensive training and support during the transition process. We ensure your team is well-versed with the system’s features and functionalities, enabling them to utilise the 8×8 phone system to its fullest potential.

In conclusion, partnering with D&A Media means you’re choosing a company that cares about your business as much as you do, making us the ideal choice for your 8×8 phone system.

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F.A.Q.s

How Much Do 8x8 Business Phone Systems Cost?

The cost of the 8×8 VoIP Business Phone System depends on various factors, including the specific plan chosen, the number of users, and any additional features that your business may require. The pricing is generally structured on a per user per month basis.

For example, 8×8 offers different tiers such as the X Series X2 which starts at £25 per user per month, and the X Series X4, priced at £45 per user per month. These costs can increase with additional functionalities or increased support levels.

For new users, 8×8 often provides promotional offers or volume discounts. For an accurate quote, it’s advisable to contact 8×8 or a partner like D&A Media directly for a custom assessment of your business needs.

 

Remember, investing in a comprehensive, end-to-end communication solution like 8×8 can drive significant value and efficiency to your business operations in the long run.

Is 8x8 Work for Mobile?

Yes, 8×8 Work is available for mobile devices.

It features a well-designed app that can be installed on Android and iOS devices, providing you with the ability to make calls, send texts, and even join video conferences from your phone or tablet.

This feature is particularly beneficial for remote workers or professionals who are constantly on the go, as it ensures that they can remain connected with their colleagues and clients.

 

The app also integrates with your device’s contacts, allowing for easy access and communication at all times. The 8×8 Work mobile app is included in all 8×8 X Series plans at no additional cost, making it a valuable tool for business communication.

How is the call quality with the 8x8 phone system?

The 8×8 phone system is known for its exceptional call quality. The system uses advanced Voice over Internet Protocol (VoIP) technology, ensuring clear, crisp, and reliable communication.

Whether making local or international calls, the voice quality remains consistently high, with minimal latency or interruptions. Users also have the ability to adjust Quality of Service (QoS) settings, prioritising voice traffic and further enhancing the call quality.

 

The 8×8 Phone System is designed to facilitate high-quality communication, ensuring businesses can interact effectively with clients and colleagues.

How secure is the 8x8 phone system?

The 8×8 phone system is designed with stringent security measures in place. It employs industry-leading practices such as encryption for both calls and data, ensuring that your sensitive business communication is secure.

The platform complies with several international and industry-specific security standards, including ISO/IEC 27001, HIPAA, and FISMA. Regular audits ensure the maintenance of these high-security standards.

Additionally, 8×8 has a robust disaster recovery plan in place, so your communication system remains operational even in the face of unforeseen disruptions. Therefore, businesses can have peace of mind knowing that their unified communications are well-protected with 8×8.

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