Corporate VoIP Solutions

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VOIP

Corporate VoIP, or Voice over Internet Protocol, is revolutionising how large corporations keep their global teams and clients connected through phone and conference calls. Corporate VoIP systems are gaining ground over traditional PBX systems due to their flexibility, cost-effectiveness, and built-in features like call routing and cloud contact centre capabilities. 

Some of these systems enable communication via messaging, SMS, and video conferencing.

This post looks at how VoIP technology fits into corporate infrastructure and the benefits it offers to companies.

VoIP and Its Integration with Corporate Infrastructure

VoIP integration is all about adding VoIP technology to your existing communication setup. This could mean combining VoIP into your current phone system, adding VoIP features to business software like CRM or ERP, or combining it with communication tools such as video calls or chat. 

Integrating VoIP means using the right hardware and software to link a VoIP system with your current communication methods. This might include setting up special gateways or routers to handle the flow of calls between systems or using software interfaces to add VoIP capabilities straight into your applications. This approach helps businesses streamline their communication processes, making them more efficient and responsive.

The Benefits of VoIP Phone Systems for Corporate

From cost reductions to unparalleled flexibility in communication, here are the most important benefits VoIP technology offers businesses. 

Cost-effective

For almost every company, switching to a VoIP phone system is more cost-effective than sticking with an old one like ISDN. Keep in mind that a VoIP system’s performance depends on the quality of your internet connection. Our engineers suggest pairing any VoIP system with a good internet setup.

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Flexibility

Unlike traditional landline phones, VoIP systems let employees work from anywhere with a good internet connection. This is great for businesses with remote or hybrid teams because it offers a lot of flexibility. VoIP also gives real-time data on how employees are doing, which means managers can monitor productivity from a distance. This makes it easier for businesses to deal with work problems than old-fashioned phone systems that aren’t as advanced.

More Features

Landline systems often miss out on or charge too much for several features. For example, getting voicemail, having your voicemails sent to email, and choosing your on-hold music or a personalised voice message can be difficult or expensive with landlines. In contrast, modern communication solutions offer these services more affordably, making them accessible for businesses looking to stay competitive and meet the expectations of today’s consumers.

Ease of Use

One of the standout benefits of using VoIP systems in a corporate setting is their ease of use. Getting your team up to speed with a new VoIP system is straightforward, thanks to user-friendly interfaces that don’t require specialised knowledge. Employees can quickly learn how to make calls, transfer them, or set up a conference call without extensive training. 

Plus, managing the system is just as simple. Most VoIP providers offer web-based dashboards that allow you to adjust settings, add new users, and view call data with just a few clicks. This simplicity saves time and lets your team focus on their work, not on figuring out how to use the phone system.

Scalability

Legacy phone systems can cost a lot. They often only allow for 2 or 30 channels per circuit, which makes it tough to expand when necessary. With a VoIP phone system, it’s easy to add more employees whenever necessary.

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Different Types of Business VoIP Phone Systems

There are four main types of business VoIP phone systems:

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Hosted VoIP

Hosted VoIP is a cloud-based phone system that lets employees, customers, and businesses talk to each other. It’s like the traditional phone lines but uses the internet instead of wires. This means you can use different kinds of VoIP phones.

These systems allow you to make calls over WiFi or any internet connection. They also let you transfer calls to other extensions and locations, which is great if you have people working remotely or in different countries.

You can buy Hosted VoIP as a whole package or pick and choose parts that fit your needs. Some providers even have special deals for small businesses or big companies with offices worldwide. Hosted VoIP comes with cool features like call recording and easy phone apps.

Hybrid VoIP Systems

Hybrid systems combine analogue and modern digital features, making them user-friendly for businesses with current phone setups. Even though they’re a bit more expensive, they offer great flexibility and can save money in the long run. A hybrid system is a good choice if a company wants to switch from old landline phones to VoIP without ditching their old lines completely.

These solutions blend traditional phone lines with VoIP technology, offering a cost-effective way for businesses to switch to VoIP without needing new hardware or services. Hybrid VoIP systems let businesses keep their existing phones while upgrading to newer VoIP technologies without replacing phones that only work with specific VoIP setups.

Premise-based VoIP

Premise-based VoIP works over the Internet to send data, but it’s different from other types of VoIP because it doesn’t use cloud services or the traditional phone network. To use it, you need only an internet connection and a compatible device, with no extra equipment or software required. 

A well-known example of this is Skype. If you’re using an iPhone or iPad, you can opt for FaceTime instead since both services use the H.323 protocol. This protocol is also supported by other devices, including Cisco IP phones, Packet8 gadgets, and home routers from popular brands like Linksys and Netgear.

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Get Tailored VoIP Digital Phone Services for Your Business

To choose the right VoIP service that fits your business perfectly, think about what your team needs. Maybe it’s being able to work from anywhere or making sure customers can always reach you easily. Look for a provider that listens to your concerns and offers a service that can grow with your business. This means getting the features you need now and having the option to add more as your business expands. With a tailored VoIP service, you can ensure your communication tools are as flexible and ready for the future as your business.

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VoIP Phone Key Systems Features

Here are some key features of VoIP phone systems that can benefit your business:

  • Call forwarding: This allows incoming calls to be redirected to another phone or device, ensuring no call goes unanswered.
  • Auto attendant: This type of attendant acts like an automated receptionist, directing callers to the appropriate department or person without human intervention.
  • Call screening: This allows you to see who is calling before you answer, letting you decide whether to take the call immediately or not.
  • Analytics: Provides valuable data on call volume, call duration, and other metrics to help improve business communication strategies.
  • Sound Recording and Reproduction: Enables the recording of calls for quality assurance, training, or legal compliance purposes.
  • Call routing: Directs incoming calls to the right person or department based on pre-set rules, optimising call handling.
  • Caller ID: Shows the phone number and, when possible, the name of the incoming caller, allowing for better call management.
  • Conference calling: Allows multiple people to participate in a phone call, making it easier to hold meetings with remote teams.
  • Business: Tailored features designed to meet the specific needs of businesses, such as voicemail to email transcription, ensuring you never miss important messages.

Considerations for Choosing a Corporate VoIP Service

When looking at corporate VoIP services, choosing the right one is crucial for your business. Here are some key points to consider that will help you make an informed choice.

1. Decide which VoIP features you need

It’s useful to know what features you want before you start looking. For example, if you’re in healthcare, you might need VoIP analytics and HIPAA compliance, but not a virtual assistant.

2. Figure out how many users (lines) will use the VoIP service 

Next, determine how many phone lines, or “seats,” your business needs. This usually means one line per employee. But remember that not all your staff might need a phone line. Think of employees who don’t use the phone much compared to those in customer support or sales who do. To help decide how many lines you’ll need, look at your team’s phone usage. This step is key for planning your budget because many VoIP providers offer lower monthly rates if you sign up for more lines.

3. Determine your budget 

How much can you spend each month on your VoIP system? The good news is that VoIP systems are more flexible in pricing than traditional landlines. The cost of VoIP services varies, with plans ranging from £20 to £200 per user each month. Generally, spending more per user means access to more advanced communication tools. The price also changes depending on whether you choose a hosted system or a simpler cloud-based option.

When planning your budget, focus on the type of phone system you want, the features you need, and how many people will use it. Based on your business’s requirements, you might also need to consider money for communication hardware like desk phones and headsets.

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Using VOIP Telephone

4. Explore potential latency and security issues

It’s important to pick a high-quality one to avoid problems like delays or security issues later on. Delays in communication, known as latency, can happen with VoIP phone systems. However, some providers manage to have fewer of these issues. It’s a good idea to ask if they offer a guarantee for being online and consider getting faster internet to help avoid these problems.

VoIP technology is especially beneficial for employees who work from home, offering them the ability to stay connected with high-quality voice and video calls. Providers that guarantee minimal latency and robust security measures ensure that remote work remains productive and safe.

Security is another big thing to think about. You’ll want a provider that uses robust security measures. This means they should encrypt your data and use safe networks. If you’re in a field like healthcare where data is extra sensitive, you might need even more security, like multi-factor authentication or checks on their data centres.

5. Compare top VoIP providers

Once you understand the key factors, you can compare well-known VoIP providers. Even if you don’t choose a top brand, looking at their offer can help determine what you need from a VoIP service.

Why Choose D&A Media as Your Exclusive VoIP Provider

DA Media VOIP

Choosing D&A Media as your exclusive VoIP provider means opting for simplicity, reliability, and tailored services. We understand the unique needs of each business and offer straightforward solutions that make communication easy and efficient.

With D&A Media, you get clear pricing, robust security to keep your calls safe, and a range of features designed to fit your business perfectly. Our customer service team is always ready to help, ensuring your VoIP system works smoothly. Whether you’re a small startup or a large corporation, D&A Media’s VoIP services can grow with your business, offering the flexibility and support you need.

F.A.Q.s

Which is the best VoIP telephone software for business communication?

The best VoIP telephone software for business communication depends on your business needs. If you’re looking for something very reliable and easy to use, many businesses choose systems like RingCentral or Nextiva. They offer features that suit most businesses, including call forwarding, video conferencing, and automated attendants. For businesses that need something more customisable, 8×8 and Vonage are great because they allow you to add or remove features as your business grows. It’s important to consider what each system offers and what’s most important for your team’s day-to-day communication. Price, ease of use, and customer service support are key factors to consider.

Which VoIP business phone is best for recruiters?

The best VoIP business phone for recruiters supports high-volume calling and offers features to manage calls effectively. A system like RingCentral not only supports high-volume calling but also seamlessly integrates with a mobile phone, ensuring recruiters can manage communications effectively, even when away from the office. This mobility is crucial for staying connected with candidates and colleagues alike. It is also ideal because it allows for easy tracking of call logs, which is handy when dealing with multiple candidates. It supports conference calls and video conferencing, making it easier to interview candidates remotely. 

Another option is Nextiva, as it provides a CRM integration feature that can help keep candidate information organised alongside their communication history. Both options are user-friendly and offer reliable customer service, which is important for recruiters who rely on constant communication.

What is the difference between VoIP and traditional phones in the corporate sector?

The main difference between VoIP and traditional phones in the corporate sector is how the calls are made. With VoIP, your business phone system can be significantly more flexible and cost-effective compared to traditional services. VoIP uses the internet to make and receive calls, while traditional phones use copper wires and a public switched telephone network (PSTN). With VoIP, you can call from anywhere you have an internet connection. It often costs less than traditional phone services and offers more features like video calls, message sharing, and integration with other business apps. Traditional phones, on the other hand, have been reliable for years, offering clear voice quality and a steady connection, but they lack the advanced features and flexibility of VoIP systems.