What Is An AV Support Contract?

Previous slide
Next slide

An AV (audio visual) support contract is a service agreement between an audio-visual technology provider and a customer. The contract outlines the services to be provided, such as providing technical assistance for audio visual equipment installation, operation and maintenance. The services can usually be provided both onsite and remotely depending on the customer’s needs and requirements. The contract will also define the timeline for delivery and any other customer service obligations of the provider.

They are used to ensure that the customers’ audio-visual needs are met and can cover anything from regular equipment maintenance to emergency call-out repairs. When you work with the right AV partner, they will typically provide access to an experienced team of technical engineers who can assist you with a range of services such as installation, system design and programming, troubleshooting, training and facility management.

AV support contracts are a great way to ensure your audio visual setups and equipment remain in top condition, while also providing peace of mind that any technical issues you encounter will be taken care of quickly and efficiently. By investing in an AV support contract, you can save time, money and resources by eliminating the need for having to contact multiple providers for each service or issue. Plus, your AV provider will be able to develop an understanding of your individual needs and make sure that those are met on a consistent basis.

Benefits  of Having an AV Support Contract for Businesses

For businesses, having an AV service contract in place can help ensure that you are never caught short when it comes to your audio visual systems. By investing in a service contract, you will benefit from:

Increased ROI

Return on investment is a great benefit of an AV support contract, having a contract in place will enable you to avoid costly repairs and make the most of your audio visual equipment, all whilst minimising downtime. This will ensure that you get the best performance from your investment.

By having your AV systems maintained regularly, you can ensure that they remain in optimum condition and keep working with maximum efficiency all the time. This will help to extend the life of your equipment, whilst saving you money in the long run.


Improved User Experience

Having an AV support contract in place will help to ensure that your staff members have access to the technical support they require when they need it. This can dramatically improve the user experience and make sure that any issues are solved quickly and efficiently. It also means you don’t have to wait around for repairs or services which could be completed in a timely manner.

Having a dedicated team of technical support staff on hand to support your AV systems means that all questions and queries can be handled quickly and efficiently. This can help to reduce any downtime that may occur and make sure that your employees are able to carry out their tasks without disruption or delays.

Expert Assistance

By having access to a team of experienced technical staff, you can rest assured that all your audio visual needs will be met. This means you don’t have to worry about trying to troubleshoot any issues yourself and can leave it in the hands of the professionals who know their stuff. This also ensures that any installations or repairs are carried out correctly and to the highest of standards.

Many AV service contracts come with a help desk or 24/7 service desk which can provide you with assistance and technical advice whenever you need it. This will make sure that any technical issues are addressed promptly and that your media systems remain in good working order at all times. With an AV support contract, you can ensure that your audio visual systems are always in top quality condition and ready to use whenever you need them. So if you’re looking for a reliable solution to help keep your AV systems running smoothly, please consider investing in an AV support contract.

Our AV equipment support offering at a glance:

  • Telephone/video call support immediately
  • Meeting room and conference room setup
  • Audiovisual services and equipment installation
  • Bespoke SLA response time packages (built for your business needs)
  • Scheduled AV equipment health checks (to reduce future downtime)
  • Connect directly with one of our dedicated support engineers
  • Optional advanced replacement or RTB.

There are a variety of support packages available, made bespoke to your needs, our installation engineers and service team will work collaboratively with your IT teams to ensure your AV equipment is always working at optimal performance.

If you need immediate assistance with your audio visual equipment, contact us immediately and our in-house team will be on hand to assist you.

Our AV service and support contracts:



  • Remote fault diagnosis
  • Access to video calling line
  • Dedicated phone support
  • Notification & deployment of software and firmware updates


  • Includes all Reactive support services plus…
  • Quarterly scheduled health checks
  • 8-hour support response time
  • On-site fault diagnosis
  • Personalised web portal
  • Dedicated video support desk


  • Includes all Preventative support services plus…
  • Monthly scheduled health checks
  • 4-hour response time
  • Advanced replacement of equipment*
  • Optional out-of-hours cover
  • Dedicated in-house engineers for enhanced account management
  • Tailored to your operational needs

*Additional equipment warranty required.

These pre-built packages provide an ideal arrangement for any client looking to secure the best possible service from their audio visual systems. With a suitable package in place, you can rest assured that your AV set-up will be well looked after and any technical issues will be addressed quickly and efficiently.

We understand that every organisation is different and you may need a completely bespoke AV support package tailored to your individual needs. Our technical team are on hand to advise you and can create a custom package that works for you, ensuring there is always minimal disruption to your day-to-day operations.

Whether you need assistance for a boardroom presentation, a recording for online lectures or audience lecture capture, or a high quality lighting and microphone system for your venue, our experienced team of audio visual experts can provide you with the right equipment and support packages to help ensure everything runs smoothly. We have access to the latest digital media equipment and we’ll take care of all the technical details so you don’t have to worry about it. Contact us today to find out more and start equipping your organisation with the right tools.

Book An AV Emergency Callout

Our emergency support engineers are available 24/7. Book your emergency callout now.


How much does an AV support contract cost?

The cost of an AV support contract will vary depending on the level of service you require and the type of equipment that needs to be covered.

A basic support package may start from as little as £50 per month for PAYG, rising to several hundred pounds for a comprehensive support package.

Depending on the level of equipment support you need in your office space, you may also need to invest in an advanced replacement or return-to-base service, which can also increase the cost.

If you are unsure of what type of support package is right for your business, our technical team will be happy to provide a bespoke quotation based on your individual needs.

What is an AV support technician?

An AV support technician is a trained professional who specialises in the installation, operation and maintenance of audio visual systems. It is their responsibility to ensure that your AV equipment is functioning properly and if needed resolve any technical issues that may arise.

The technicians can provide advice on the best setup for your specific requirements, recommend upgrades or replacements where needed and arrange preventative maintenance to ensure any existing equipment is in good working order. They can also install software and drivers, perform tests on audio visual systems and troubleshoot any problems that may arise.

AV support technicians are essential for ensuring your AV system is running smoothly and efficiently, so make sure you have a reliable team of professionals ready to help if needed.

What is the difference between a contract and a service contract?

A contract is an agreement between two parties that outlines the terms and conditions for a particular service. Typically, it will outline what each party will provide, along with any rules or regulations that need to be adhered to.

A service contract goes into more detail than a basic contract, specifying the level of service you can expect from your AV support provider. It should cover the tasks, timeframe and service levels that need to be met throughout the agreement, as well as any additional services or support packages you may want to include. Both parties must agree on all terms before beginning the activity, ensuring both sides are fully aware of their obligations and responsibilities.


Mon – Fri | 9:00am to 5:30pm | 8 -10 Sirdar Rd, Brook Road Industrial Estate, Rayleigh SS6 7XF