AV SUPPORT CONTRACTS

D&A Media - 28 Years In Business

AV SUPPORT CONTRACTS

Rapid response to your AV support needs...

Previous
Next

With 28 years experience in audio visual technology, ranging from digital signage, video conferencing, video walls and meeting room AV equipment, our team of experts are well equipped to help you in your time of need.

Although we provide comprehensive training sessions, phone and video call support, there will always be times where you need an expert to fix an issue with your AV equipment on-site.

And we are on hand to support you in those exact times!

Our AV support offering at a glance:

  • Telephone/video call support immediately
  • Bespoke SLA response time packages (built for your business needs)
  • Scheduled AV equipment health checks (to reduce future downtime)
  • Connect directly with one of our dedicated support engineers
  • Optional advanced replacement or RTB.

There are a variety of support packages available, made bespoke to your needs, our installation engineers and service team will work collaboratively with your IT teams to ensure your AV equipment is always working at optimal performance.

If you need immediate assistance with your audio visual equipment, contact us immediately and our support team will be on hand to assist you.

Our AV support contracts:

REACTIVE SUPPORT

  • Remote fault diagnosis
  • Access to video calling line
  • Dedicated phone support
  • Notification & deployment of software and firmware updates

PREVENTATIVE SUPPORT

  • Includes all Reactive support services plus…
  • Quarterly scheduled health checks
  • 8 hour support response time
  • On-site fault diagnosis
  • Personalised web portal
  • Dedicated video support desk

FULLY MANAGED SUPPORT

  • Includes all Preventative support services plus…
  • Monthly scheduled health checks
  • 4 hour response time
  • Advanced replacement of equipment*
  • Optional out of hours cover
  • Dedicated engineers for enhanced account management
  • Tailored to your operational needs

*Additional equipment warranty required.

Book An AV Emergency Callout

Our emergency support engineers are available 24/7. Book your emergency callout now.

GET IN TOUCH

Fill out the form and we will get back to you as soon as possible.
 

    ANY QUESTIONS? GIVE US A CALL

    Mon – Fri | 9:00am to 5:30pm | 8 -10 Sirdar Rd, Brook Road Industrial Estate, Rayleigh SS6 7XF