Airport VoIP Solutions


Airport VoIP solutions are leading the charge in the evolution of communication, providing flexible, cost-effective, and scalable options specifically designed to cater to the unique needs of the aviation industry.

Connecting Airports with Airport VoIP System

Major airports around the globe are also making the shift to IP-based networks. Much like other sectors, they’re aiming to cut down communication costs. This shift, however, will take a bit of time. Many airports still depend on older analogue communication circuits and traditional telephone systems to support crucial communications, especially through airport traffic control towers. 

Switching to VoIP means airports can embrace modern technology, replacing outdated telephone systems with solutions that younger, tech-savvy teams are more familiar with and adept at handling.

VoIP Technology in Airport Communication

VoIP is revolutionising the airline industry, offering advancements that outdated communications systems can’t match. By merging voice and data into a single infrastructure, including wiring, routers, and network connections, the improvements are set to continue, enhancing telephony capabilities across various industries and organisations.

Airlines, airports, and air traffic controllers are embracing this change. With VoIP, they can manage a unified network for all their communication needs, leading to upgraded infrastructure, better interoperability, and significant cost savings.

VOIP in Law Firm
VOIP Phone

Significant Advantages of VoIP Solutions for Airports

  • Decentralised infrastructure enhances availability, even during disaster scenarios, ensuring continuity of operations.
  • Seamless integration of new terminal devices, such as CWP and radio, allows for easy scalability and expansion.
  • Implementing new features is simplified through straightforward software updates.
  • Flexibility is ensured during temporary shutdowns, like relocation or renovation events.
  • Facilitates the development of innovative applications like remote towers or virtual centres.
  • Enables integration of new services, such as video, and offers scalability for future growth.

Our VoIP Telephone Features

  • The airport phone network system offers free-to-dial, hotline, group call, call holding, call waiting, call transfer, and call recording.
  • Powered by PoE (Power over Ethernet) technology, eliminating the need for additional power supply.
  • Seamlessly integrates with CCTV systems and fire alarm systems.
  • Customizable appearance, logo, and functions.
  • Supports two-way video calls.
  • Boasts a Mean Time Between Failures (MTBF) exceeding 100,000 hours for the airport public telephone system.
Phone System in Law Firms
Using VOIP Telephone

VoIP Airline Call Centers

As evidenced in the airline industry, adopting voice-over-Internet Protocol (VoIP) technology can deliver the functionality to power a virtual call centre. The advantages include fewer hard costs outlay for equipment, and the labour force no longer has to be housed in an oversized physical call centre. 

This transition reduces overall operational costs and provides greater flexibility in managing call volumes and handling customer service inquiries. The ability to quickly scale up or down based on the demand ensures that airlines can maintain high levels of customer service without the burden of maintaining a large physical infrastructure.

Utilising Onboard WiFi Facilitates VoIP Calls During Air Travel

Making voice calls on a plane isn’t as simple as turning off airplane mode and connecting to the nearest cell tower. Due to the high altitude and strict regulations, it’s not practical or legal to use cell phones in this way during flights. Instead, the key to making voice calls is using the onboard Wi-Fi, which supports Voice Over Internet Protocol (VoIP) calls.

Aware of how annoying it can be to listen to other people’s conversations, airlines are getting creative by setting up special seating zones. These zones are for folks who want to use their phones for voice calls, while other areas are for those who prefer quiet, sticking to texts, emails, or listening to their playlists or podcasts. This way, everyone can have a pleasant journey, whether they want to chat or enjoy peace and quiet.

VOIP Phone System

Choosing the Right VoIP Solution for Your Airport

When selecting the right VoIP solution for an airport, it is critical to consider a comprehensive set of factors that align with the aviation sector’s specific communication needs and operational requirements.



Reliability is paramount in ensuring that systems operate smoothly without unexpected downtime or data loss. A reliable system builds trust among its users and stakeholders, proving its worth over time.


Scalability allows a system to accommodate growth without compromising performance. It’s essential for adapting to increased workloads or expanding user bases, ensuring long-term sustainability.


Support is crucial for maintaining the health and usability of any system. Quality support resolves issues efficiently, provides valuable guidance, and enhances the overall user experience, fostering loyalty and satisfaction.

Integration of VoIP with Existing Airport Infrastructure

The excitement around VoIP technology at many airports is hard to ignore – it’s a game changer with its promise of cutting down communication costs, offering clearer calls, boosting efficiency, and adding flexibility. However, switching to VoIP might seem daunting, particularly for airports deeply rooted in traditional communication systems. This is where blending VoIP with the airport’s existing infrastructure becomes a game-changer.

By weaving VoIP into their current setups, airports can tap into its benefits without overhauling their communication network. This smart move allows them to leverage the perks of VoIP while keeping the reliability of their trusted systems and protocols.

Imagine an airport relying on age-old air traffic control communication systems. By integrating VoIP gateways, they can start making and receiving VoIP calls right through their existing gear and channels. This strategy retains the current systems and enhances them with VoIP’s cutting-edge features and dependability. Moreover, VoIP can easily blend with other essential airport systems like flight information displays or baggage handling, empowering staff to communicate directly through these platforms.

VOIP Phone

Why Choose D&A Media as Your VoIP Service Provider for Airports?

At D&A Media, we’re more than just a provider; we’re your partner in embracing the future of airport communications. With our rich experience in helping airports shift to cutting-edge communication systems, we’re here to offer you a complete package. This includes everything from the hardware and internet connectivity to software and round-the-clock technical support to ensure your system runs smoothly.

We understand how crucial dependable communication is in the aviation world, and our dedicated team is with you every step of the journey. Whether picking the perfect system for your needs, setting it up, or ensuring it operates flawlessly, we’re committed to making everything right for you. With three decades of experience and a history of working with top tech providers, D&A Aviation brings the know-how and capabilities to give your airport a communication system that boosts productivity and keeps passengers informed and connected.

Get in touch with us to find out how we can help bring your airport’s communication into the modern age.



What is the network requirement for VoIP in airports?

The network requirement for VoIP at airports is a robust and reliable high-speed internet connection with sufficient bandwidth to handle the expected call volume without compromising call quality or network performance. It’s essential to ensure that the network infrastructure can support voice data’s specific needs, prioritising low latency, minimal packet loss, and high resilience to ensure clear and consistent communication.

What is a crash phone?​​

A crash phone is like a lifeline in aviation settings like airports, ensuring everyone, from pilots to ground staff, can talk to each other quickly during emergencies. This special phone line cuts through the regular chat channels, making sure to help calls jump to the front of the line without any hold-ups. It’s all about getting everybody moving fast to sort out any trouble and keeping passengers and crew safe.

What is the role of VoIP in airports for air traffic control?

Voice Over Internet Protocol (VoIP) is revolutionising the way air traffic control (ATC) talks to pilots and ground staff. By making conversations clearer and more reliable, VoIP cuts down on the mistakes that could put flights at risk. It’s like updating from crackly walkie-talkies to crystal-clear phone calls. This means everyone involved—from controllers to pilots—can share important real-time updates, whether about the weather, changing flight paths, or emergency steps. Plus, VoIP ties together different communication methods into one easy-to-use system, making life easier for air traffic controllers and helping them react faster when every second counts. As the skies get busier, VoIP’s ability to adapt and grow is key to keeping flights safe and well-coordinated.