IT SUPPORT SERVICES FOR AIRPORTS

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IT SUPPORT SERVICES FOR AIRPORTS

Airport IT services are the backbone of contemporary airport operations, responsible for everything from flight information display systems and self-service check-in kiosks to advanced security screening and baggage handling systems. With the rise of smart airports, these services are increasingly relying on interconnected technologies to improve the passenger experience, optimise resource management, and enhance operational efficiency. 

Utilising real-time data analytics, airports can anticipate issues, streamline passenger flow, and ensure flights adhere to their scheduled times, all while maintaining the highest standards of safety and security.

Our Airport IT services at a glance:

  • Flight Information Display Systems (FIDS): FIDS keep passengers informed with real-time flight status updates, gate information, and baggage claim details.
  • Self-Service Solutions: We offer user-friendly self-service kiosks for check-in and baggage drop, reducing wait times and enhancing passenger autonomy.
  • Security and Surveillance: Integrated CCTV and advanced scanning systems ensure a safe environment while maintaining passenger privacy.
  • Resource Management Systems: Our intelligent software solutions optimise the deployment of airport personnel and equipment for maximum efficiency.
  • Passenger Flow Management: Through sensors and analytics, we manage crowds and anticipate bottlenecks to ensure a smooth transit experience.
  • Baggage Handling Systems: Our technology guarantees accurate tracking and swift delivery of passenger luggage, minimising mishandling.
  • Wireless Connectivity: We provide robust airport-wide Wi-Fi networks, ensuring constant connectivity for passengers and staff.

We will work collaboratively with you to ensure we keep your airport running smoothly and efficiently at all times. Our team of experts will assess your specific needs and develop a tailored solution that meets your requirements while keeping costs in check. With our reliable 24/7 support, you can trust us to keep your airport IT systems operational around the clock.

Our IT support packages:

IT-Service

ESSENTIAL SUPPORT

  • Health check
  • Remote support
  • Online ticketing system
  • Schedule online support sessions
  • System Monitoring and Reporting
  • Email connectivity assistance
  • Print, copy & scan help
  • Free 100GB online back-up 

from £9.99 (Per User)

IT-Service

ENHANCED SUPPORT

  • Includes all Silver support services plus…
  • Dedicated support technician
  • Proactive health monitoring
  • Microsoft 365 services management
  • Proactive system monitoring
  • End-point cyber security and anti-virus
  • Free 500GB online back-up
  • Security event monitoring
  • System update management
  • Virus protection management
  • Firewall and gateway management

from £19.99 (Per User)

IT-Service

PLATINUM SUPPORT

  • Includes all enhanced support services plus…
  • On-site support engineer
  • Unlimited online back-up
  • Remote management
  • Remote user assistance
  • System load balancing
  • Bandwidth usage tracking & optimisation*
  • Application log monitoring and management
  • Desktop policy management
  • Managed system update service

from £39.99 (Per User)

*All IT support plans are fully customisable based on your needs. Call our team today to discuss your customised IT package.

Importance of Airport IT Service Solutions

In the competitive landscape of the aviation industry, international airports must consistently implement cutting-edge IT service solutions to maintain a seamless flow of operations. These solutions are critical in managing the complex ecosystem of a busy terminal, where thousands of passengers, flights, and logistical variables converge. 

They not only enhance the overall passenger experience but also bolster the safety and security protocols that are paramount in aviation. The proactive use of technology in airport IT services positions airports to better handle the ever-increasing demands of global travel, adapt to dynamic aviation regulations, and sustain their status as pivotal hubs in the worldwide transportation network.

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Integration of IT Solutions in Airports

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The integration of IT solutions in airports is a strategic initiative aimed at enhancing efficiency and passenger satisfaction. A successful integration involves not just the implementation of cutting-edge technology, but also ensures these systems work in harmony with airport processes. This includes:

  • Passenger processing
  • Queue management
  • Baggage handling and reconciliation
  • Airport security
  • Secure airport messaging
  • Flight management
  • Queue management

Effective IT integration extends to the robust IT and data infrastructure required to support these systems. We prioritise the security of data and the resilience of our IT solutions to prevent any form of disruption that can impact airport operations. In addition to the core systems that manage daily operations, we provide advanced analytics and machine learning capabilities that allow for predictive maintenance and operational insights. 

This predictive approach not only improves the passenger experience but also enhances the efficiency of the airport’s operational management, ensuring a higher throughput of aircraft and passengers with fewer delays.

Ground Handling Airport IT Solutions

Ground handling services are critical at airports for ensuring that aircraft operate safely, efficiently, and on time. Our Ground Handling Airport IT Solutions are designed to streamline the complex coordination of tasks that range from

  • Aircraft turnaround times
  • Baggage tracking
  • Load optimisation
  • Weight and balance
  • Contracts and billing
  • Maintenance recording and management

Our systems facilitate real-time communication between ground staff, airline operations, and control towers to increase the timeliness and efficiency of turnaround processes. Using our innovative technology, operators can oversee and manage all aspects of airport services, reducing the risk of delays and improving the overall functionality of the aviation ecosystem. With these solutions in place, airports are equipped to handle the quick turnaround of aircraft while ensuring all operational needs are met with the highest standards of safety and regulatory compliance.

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Airline IT Services

In today’s digital era, airlines are facing an ever-increasing need to enhance their IT capabilities to ensure efficiency, safety, and an exceptional customer experience. Our comprehensive airline IT services cover a wide spectrum of technological solutions tailored specifically for carriers. 

With the aim of streamlining operations and offering passengers a seamless journey from booking to boarding, these services are designed to empower airlines to rise above the challenges of a rapidly evolving industry. From innovative booking systems to in-flight connectivity, we provide the tools that enable airlines to optimise every facet of their operations and deliver a superior service to their customers.

Reservation Systems

Reservation Systems are engineered to provide a high quality, seamless airport experience, right from the first touchpoint. The advanced features of these systems include a fully integrated service desk function that empowers airline and airport staff to deliver exceptional customer service. With real-time access to flight details and passenger preferences, the service desk can swiftly address any queries or changes, ensuring a stress-free journey. 

Reservation platforms are also optimised for mobile devices, enabling passengers to book and manage their travel wherever they are, adding convenience to their travel experience. These systems are not only about booking efficiency; they represent a commitment to the traveller’s comfort, providing a sense of control and confidence throughout their journey.

Flights Operation

Flight operations systems are essential in maintaining a smooth interface between airports and airlines, providing critical guidance and support within the airport ecosystem. These operational tools help airports manage flight schedules, coordinate gate allocations, and facilitate communication between the cockpit and control tower. By supplying real-time data and analytics, they ensure that operational decisions are informed and effective, which helps in minimising delays and improving airline punctuality. 

Flight operations are designed to be adaptive and resilient, allowing for rapid response to changing conditions or emergencies. This level of integration and intelligence is pivotal in maintaining a reliable flow of operations, establishing order amid the complexity of air traffic movements, and enabling airlines to deliver a harmonious travel experience to their passengers.

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Crew Management

Effective crew management is a cornerstone for any airline, ensuring that the right personnel are available at the right time while adhering to regulatory compliance. Crew management systems offer a comprehensive facility that handles all aspects of crew scheduling, rostering, and documentation management. This facility is pivotal in streamlining operational workflow, ensuring that customer-facing staff, such as pilots and cabin crew, are optimally managed to deliver exceptional service. 

The system provides clear advisories on crew availability, qualifications, and legalities, reducing the administrative burden and giving airlines the agility to make informed, rapid decisions. It also facilitates seamless communication among crew members, fostering a collaborative environment that is responsive to the dynamic nature of the airline industry.

Customer Relationship Management

Customer Relationship Management (CRM) systems are an integral component tailored to strengthen the bond between airlines and passengers, a crucial touchpoint for those wishing to distinguish their services in a competitive marketplace. By centralising passenger data and interactions, CRM platforms allow airlines to consolidate numerous business processes, resulting in a more personalised and responsive passenger experience. 

As airlines adopt this sophisticated approach, they can comply with customer expectations and regulatory standards, tailoring offerings and communications to meet the specific needs and preferences of each traveller. Effective CRM implementation empowers an organisation to anticipate passenger requests, address concerns proactively, and build loyalty by ensuring every customer interaction is meaningful and thoughtfully executed.

Airport Managed Services

By embracing Airport Managed Services, airports can align with best practices that drive transformation within the travel industry. These services enable airports to outsource non-core activities such as information systems management, facility maintenance, and ground support operations. This strategic delegation allows airports to focus on optimising passenger experience while maintaining operational excellence. 

Managed services provide a significant advantage as they bring external expertise and sophisticated technology that lead to more efficient, scalable, and responsive operations. The proactive management of information systems, for instance, ensures continuous improvement and resilience against cyber threats. Airport Managed Services are imperative for airports that are looking to modernise, innovate, and meet the future demands of air travel.

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Benefits of Using Managed Services for Your Airport Environment

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Reduced Costs

Adopting a Managed Services framework can lead to significant cost reductions for airports. By moving to the cloud, airports can scale their operations flexibly, lower maintenance expenses on physical infrastructure, and reduce capital expenditures through a pay-as-you-go model. Managed services assist airports in performing a systematic self-assessment of their processes, identifying areas of inefficiency and implementing strategic improvements. 

This streamlining of resources not only minimises overheads but also enhances the allocation of staff and technology investments, leading to a leaner and more economically efficient airport environment.

Improved Service Levels

Managed Services enable an increase in the level of service quality that passengers experience throughout the airport. By leveraging comprehensive data analytics, airport staff can anticipate passenger flow and optimise boarding gate assignments, reducing queue times and stress for travellers. With an improved 

Managed Services system, passengers’ needs are addressed more proactively, offering a more personalised and enjoyable travel experience. The presence of an onsite Managed Services host ensures that any issues can be dealt with swiftly and efficiently, leading to heightened passenger satisfaction and loyalty. This attentiveness to passengers’ convenience and comfort reflects positively on the airport’s reputation, establishing it as a facilitator of hassle-free travel.

Deliver Recovery And Business Continuity

In the face of disruptions, be it due to natural disasters or technical malfunctions, the integration of robust Information Technology (IT) systems is critical in delivering recovery and ensuring business continuity. By relying on advanced IT solutions, airports can maintain uninterrupted passenger services, which is paramount for customer trust and satisfaction. These systems facilitate a swift consultative response between all parties involved, enabling quick recovery actions and minimising impact on operations. 

Managed service providers specialise in crafting and implementing continuity strategies that safeguard against data loss and operational discrepancies. Effective business continuity planning ensures that airports are prepared for unforeseen events, reducing downtime and protecting critical infrastructure, thereby assuring passengers of reliable services and safety.

Access to Highly Skilled Professionals

Managed Services equips airports with an expert team of highly skilled professionals who bring specialised knowledge and experience that would be costly or impractical to develop in-house. These experts are well-versed with the latest technological trends and possess the capabilities necessary to manage complex airport systems effectively. 

The injection of this talent into an airport’s operations is vital for maintaining a competitive edge in an industry that continuously evolves. By tapping into these resources, airports can strengthen their IT infrastructure, optimise systems for peak performance, and ensure that they remain at the forefront of innovation. Working with such qualified personnel translates into superior service, technical superiority, and operational efficiency.

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Increase Innovation, Faster Adoption of New Technology

Managed Services not only enhance current operational efficiency but also serve as a catalyst for innovation and rapid technological adoption. Airports that partner with Managed Service Providers (MSPs) gain access to the latest advancements in aviation technology without significant upfront investments. This enables a more agile response to changing industry trends and passenger expectations. 

With MSPs, airports can implement cutting-edge solutions like biometric security systems, augmented reality for wayfinding, and smart baggage handling, which can profoundly improve the passenger experience. MSPs provide the necessary support structure to test, refine, and deploy these innovations, ensuring airports remain at the vanguard of technological adoption and industry standards.

Design and Implementation of IT Service Systems for Airports

The design and implementation of IT Service Systems in an airport environment has been pivotal in transforming the aviation sector to meet the dynamic needs of the post pandemic world. A strategic approach, often involving third-party Managed Service Providers (MSPs), enables the seamless integration of innovative solutions tailored to enhance the resilience and agility of airport operations. 

Implementing new technologies, from touchless check-ins to real-time crowd management, has become imperative to address health and safety concerns and to rebuild traveller confidence. These systems not only comply with the enhanced protocols but also streamline the passenger flow and airport processes, supporting the recovering aviation sector to flourish once again.

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Airport Cyber Security: Ensuring Digital Safety as the Top Priority

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In the era of digital transformation, Airport Cyber Security has become paramount, ensuring digital safety remains the top priority for all stakeholders. Being fully compliant with international cyber security regulations is no longer optional but a stringent requirement for today’s airports. The rise of technologies such as biometrics for passenger identification and automated systems for baggage handling increases the points of vulnerability, requiring advanced protection against cyber threats. 

With a holistic approach to cyber security, airports must safeguard sensitive data and operational integrity whilst maintaining an agile and responsive technological environment. This vigilance not only fortifies defences against cyber-attacks but also fosters trust among passengers, who expect their personal information and privacy to be protected with the utmost certainty.

Make a Difference: Choose D&A Media as your Airport IT Solution Service Provider

At D&A Media, we understand the intricate needs of modern airport operations. With our vast experience and cutting-edge technology, we’re equipped to revolutionise your day-to-day activities, making them more efficient and secure. Our team is always ready to consult with you to tailor our services to your unique requirements, ensuring seamless integration and operation. 

Contact us today to learn more about how we can transform your airport into a beacon of reliability, innovation, and trust. Whether it’s ensuring business continuity in the face of disruptions, having access to highly skilled professionals, promoting innovation and faster adoption of new technology or safeguarding against cyber threats, D&A Media has got you covered with our Airport IT Solutions Service.

F.A.Q.s

What is the best software for managing IT services in airports?

The best software for managing IT services in airports is dependent on a range of factors including the specific needs of the airport, budgetary constraints, and desired outcomes. However, systems that offer integrated operations management like IBM Maximo coupled with security solutions such as Cisco’s Secure Airport are often recommended. 

These platforms facilitate comprehensive management and oversight across various airport operations including asset lifecycle management, predictive maintenance, and cyber security, ensuring a secure and efficient environment for both staff and passengers. It’s essential for airport authorities to conduct thorough assessments to determine which suite of software solutions aligns best with their operational objectives and enhances their capability to deliver exceptional service.

Can you use airport software kiosks for check-in?

Yes, airport software kiosks are an effective solution for check-in at some of the busiest airports around the world. These kiosks streamline the check-in process, allowing passengers to bypass traditional check-in queues. For airports experiencing high footfall (e.g. London Heathrow), kiosks serve as a self-service alternative, advising passengers through swift and efficient check-in procedures, luggage tag printouts, and even seat selection. It’s advisable for travellers to take advantage of software kiosks to save time, particularly during peak travel times or at airports known for being exceptionally busy.

What is the computer system used in airports?

The computer system used in airports is typically referred to as an Airport Management System (AMS). This system integrates a multitude of specialised software applications that facilitate the management of airport operations. The AMS encompasses everything from flight information displays, gate management, and baggage handling systems to more complex security infrastructure and air traffic control software. 

It ensures smooth operations with real-time information updates, leading to efficient management of airport resources, better decision-making, and improved passenger experiences. These systems are often backed by robust databases and are designed to interact seamlessly with various other technologies such as IoT devices and mobile applications.

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